Purchase Options & Cancellation Policy

Holy Cow Health
Last updated: 19 October 2026

At Holy Cow Health, we want you to feel confident when purchasing our health and wellness products. This policy explains how cancellations work for one-time purchases and any subscription or recurring purchase options available through our online store at holycowhealth.com.

1. One-Time Purchases

Once you place a one-time order, we begin processing it as soon as possible.

If you wish to cancel your order, please contact our customer service team as soon as possible, providing your order number and cancellation request.

• Before dispatch: We will make reasonable efforts to cancel your order if it has not yet been dispatched.

• After dispatch: We are generally unable to cancel an order that has already been dispatched. You may be eligible for a return or refund in accordance with our Returns and Refunds Policy and applicable Australian Consumer Law.

Please note that submitting a cancellation request does not guarantee cancellation if your order has already entered fulfilment or been dispatched.

2. Subscription and Recurring Purchases

Where subscription or recurring purchase options are available, the applicable terms will be displayed at checkout or during the subscription sign-up process.

You may request to cancel a subscription in accordance with the cancellation instructions provided when you subscribe.

• Future orders: Cancelling your subscription will stop future recurring orders, subject to the timing of your request and any applicable processing arrangements disclosed at sign-up.

• Orders already processed: A recurring order that has already been processed or dispatched may not be eligible for cancellation. Please contact us as soon as possible if you wish to cancel an order.

• No unwanted renewals: We encourage you to review your next scheduled order date and submit cancellation requests before the next order is processed.

We will explain any applicable cancellation conditions before you commit to a recurring purchase. We will not rely on undisclosed cancellation terms.

3. How to Request a Cancellation

To request a cancellation, please contact us through the contact details provided on our website.

Please include:

• Your full name.

• Your order number.

• The email address used to place the order.

• Whether you wish to cancel a one-time order or a recurring purchase.

We will review your request and notify you whether the cancellation can be completed.

4. Refunds for Cancelled Orders

If we approve a cancellation before dispatch and payment has already been collected, we will arrange a refund to your original payment method.

Refund processing times may vary depending on your payment provider or financial institution.

If your order has already been dispatched, any return or refund will be handled in accordance with our Returns and Refunds Policy and applicable consumer protection laws.

5. Changes to Orders

If you need to change an order, including the delivery address, product selection or quantity, please contact us as soon as possible.

We will do our best to accommodate your request before the order is processed or dispatched, but changes cannot be guaranteed once fulfilment has commenced.

6. Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable legislation.

Our cancellation policy does not limit your rights in relation to products that are faulty, unsafe, incorrectly described or otherwise fail to meet consumer guarantees.

7. Contact Holy Cow Health

If you have questions about cancelling an order or subscription, please contact us through the contact page on holycowhealth.com.

We appreciate your support and are committed to providing a positive shopping experience.

Holy Cow Health
Website: https://holycowhealth.com